Most Frequently Asked Questions
Why an In-Home Service for your pet?
Your Pet Gets:
- To stay in their comfortable home, where all the sights, sounds, & smells are familiar; home is the environment they know best
- No diet change or change in their routine
- Relief from traveling to & staying in an unfamiliar place with other animals like a boarding facility or kennel
- Minimize Stress
- Pet’s exposure to illness is minimized
- Getting lots of love, attention, & pampered care
- Pets are happier at home!
- The peace of mind that comes from knowing that your pet is being cared for by a person that cares about your pets & home
- Someone to bring in your newspaper & mail so potential burglars don’t know you’re away.
- Someone who will come to your home so you don’t have to drive your pet to a boarding kennel.
- Indoor & outdoor plant watering
- You do not have to impose on a friend, relative, or neighbor
- Your home is looked after
- You are happier while you are away & not feeling guilty about leaving your pet at home for long hours while working or on vacation
Happy Pet = Happy Owner!
How can I help the Pet Sitter and my pet(s)?
Even the most trustworthy, experienced pet sitter will have trouble if you have not kept your end of the bargain. Here are your responsibilities:
- Make sure your pet is well socialized & allows strangers to handle them
- Make reservations early, especially during the busy holidays
- Affix current identification tags to your pet’s collar
- Maintain current vaccinations for your pet(s)
- Leave pet food & supplies in one place (if possible)
- Buy extra pet supplies in case you are away longer than you have planned
- In case of an emergency, try to have an emergency contact, & make sure they know they are your emergency contact
- It is recommended to leave a key with a trustworthy neighbor as a backup, & give them and Born and Raised On A Ranch each other’s phone number. Be sure those extra keys work before giving them out.
- Show your home’s important safety features such as the circuit breaker, security system, water shut off valves, etc.
Have a safe and fun trip. Remember to bring Born and Raised On A Ranch’s contact info in case your plans change—or you just want to find out how your furry family members are doing. Lastly, please call or send a text message upon your arrival home so I know you have arrived safely and your pets are under your care again.
Do you provide service to my address?
I am currently serving Templeton, Creston, Paso Robles, and San Miguel. I try my best to accommodate everyone that needs me to take care of their pet(s) and home. If you are located in a city that is not mentioned above please ask. Please note that rates are for local services within 10 miles of my home. Additional fees may apply for traveling outside of the mileage area.
Are you insured and licensed?
Born and Raised On A Ranch has Pet Sitting Insurance. And Broadened Property Damage Coverage & Bond through Pet Sitters Associates. Born and Raised On A Ranch is licensed in the county of San Luis Obispo and Paso Robles. I am happy to provide proof upon request.
How do I set up a Meet and Greet?
1) Contact me via, text, e-mail, phone, or the form (see the Contact tab here on the website).
2) I will email you necessary info and forms.
3) We will schedule an “Initial Booking Consultation” so I can meet you and your pets and learn all about their routine!
What happens at an Initial Booking Consultation and how much does it cost?
The Initial Booking Consultation is FREE and it is an opportunity for me to meet your home, your pets, and each other, – for you to feel comfortable with the way I interact with them (and you). At this visit, we can complete the necessary paperwork, answer questions, transfer keys, & tour your home/ property while discussing detailed instructions on how to care for your pet(s). If I am the perfect fit for you and your pets, then I will need a set of house keys & we can go over alarm systems, identify surveillance cameras, water shut off valves to your home, breaker boxes in the event electricity goes out, and other important info. This required meeting should be scheduled at least 48 hours prior to service.
*Please note that additional “Initial Booking Consultation” due to no-shows or same day cancellations will be scheduled at the regular visit rates.
Do I have to sign a contract or other forms?
Yes, I need a signed “Pet Sitting Service Agreement” that you agree to let me into your home/ property to care for your pet(s) & home. As well as that you are aware of and agree to my policies/ procedures.
**You only have to sign this “Pet Sitting Service Agreement” once. However, if you move to a new location/ address you will need to sign another “Pet Sitting Service Agreement”. OR if I have updated the “Pet Sitting Service Agreement” I will inform you.
I also recommend that you sign the “Urgent Veterinary Treatment Authorization”. This form gives me the authorization to seek veterinary treatment during your absence. This urgent vet treatment authorization is optional. However, if you decide not to sign this form, in case of an emergency, I will not be able to take your pet(s) to seek treatment.
For My Business Records: I have pet info forms that I fill out during the “Initial Booking Consultation”. These forms help me record some info on your pet(s) like their personality, routine, & feeding instructions. I keep these forms on file. In certain occasions, I can send these forms through email so you can start to complete them & we can go over them during the “Initial Booking Consultation”.
What are your business hours?
While I may work 365 days a year, my “office hours” are from 8 AM to 7 PM Monday through Friday (if I can I will be more than happy to answer on the weekends). All voice mails, texts, & emails will be returned as soon as possible. If you do not hear back from me, chances are I did not receive your message or I have not had a chance to hear or see your message (I am very, very good about returning messages) so please contact me again.
What forms of payment do you take and when is payment due?
I currently accept cash and checks. Payment is due at the initial booking consultation or at the beginning of each service period. Upon request, I always provide paper or email receipts so you can track things conveniently.
How do I know when you have visited my pet?
If you would like updates, I will be more than happy to provide you with updates by email or text message when I visit your pet. I provide this at no extra cost (free).
How do you handle pet related emergencies?
There is always the chance that your pet could need veterinary care. If this happens, I will always try to contact you immediately or your emergency contact & your personal veterinarian. However, in a life threatening emergency, or if your Vet is unable to see your pet immediately or is closed, I will use the nearest available clinic so your pet can be stabilized & receive immediate treatment.
We are interested in having you walk our dogs, what do we need to do to get set up?
I would not want to hand my keys and pets over to a complete stranger, and neither should you! First, contact me to set up an Initial Booking Consultation. We take some time to get to know each other, your pets, your home, and most importantly, to let your pet(s) get to know me. From there we can set up a walking schedule. All walks are provided in your neighborhood or property.
We don’t need walks every day. Can you still help us?
Absolutely! I understand that everyone’s schedule is a little different & I do my best to accommodate you in any way that I can. However, if possible, I only ask that you commit to at least 2 walks per week as a regular dog walking client.
Will my dog get individual attention on walks?
I only walk dogs from one household at a time. I do not provide pack walks. I do this for your dog’s safety because in the event of an emergency I want to be able to provide immediate and focused care to your dog(s). Most importantly, I like to give them individual attention on walks.